Customer Success Associate

Key Responsibilities

• Attend incoming customer inquiries via calls, messages, and emails professionally
• Make outbound calls to follow up on leads generated through campaigns and referrals
• Understand customer requirements and recommend suitable Season Two services
• Convert qualified leads into confirmed clients through effective communication
• Maintain accurate records of customer interactions
• Schedule and coordinate site visits and community tours
• Conduct client visits across communities when required
• Build long-term relationships with prospects and existing clients
• Collaborate with marketing and operations teams for lead management
• Ensure high customer satisfaction throughout the onboarding process
• Meet and exceed monthly conversion targets

Required Skills

• Excellent verbal communication skills in Malayalam and English
• Strong interpersonal and customer-handling skills
• Ability to build trust and rapport with senior clients and their families
• Basic knowledge of CRM tools and MS Office
• Strong follow-up and negotiation skills
• Target-oriented with a problem-solving mindset
• Willingness to travel across communities for client visits
• Ability to work independently and as part of a team

Qualifications

• Minimum qualification: Any Degree
• Experience: 1 year preferred (Freshers are also welcome to apply)

Salary Package: Rs. 15,000 – 20,000

How to Apply

Interested candidates can send their resume to careers@seasontwo.com with the subject line: “Application for “Customer Success Associate”